It’s possible that an older device might run the app initially, but it is highly likely that an app version update will cause issues in the future.
Should our app have problems running on your device, please contact our support team.
We will attempt to resolve compatibility issues with your device where possible.
We aim to support Android operating system versions at least 4 years backwards from Google’s initial release date.
See this list of Android versions and release dates to compare against your target device’s Android version.
Android versions are unevenly adopted by manufacturers, so we also provide the following guideline for planned minimum version support:
- March 2019
Minimum version: Android 5.1
- March 2020
Minimum version: Android 6.0.1
- March 2021
To be determined, but likely Android 7.1
Depending on your device and feature requirement, our apps are known to run successfully on Android versions older than this official support window.
As of July 2018, the oldest Android version we are aware of customers successfully running against is Android 4.4 (released in October 2013).
We attempt to provide maximum backwards compatibility as far as possible when we develop Android app changes.
However, this consideration is a best-effort approach, NOT a guarantee.
Our Android development decisions are ultimately driven by the official support window above.
As such, when considering a device purchase, you should always aim for devices running the highest Android version possible.
While you can choose to “side-load” the Android app on most Android devices, we require Google Play Services to be present on the device.
Officially though, our internal tests are focused on compatibility with key manufacturers such as Samsung, HTC, LG, Asus, Sony and Motorola.
Before any large/bulk device purchase, we strongly recommend that you fully test the app on the target device first to ensure compatibility.
Note that Apple releases new major versions of iOS every year around September; hence our backwards compatibility support follows the same annual cadence.
We officially support Windows 7, 8 and 10 on PCs and tablets that run Intel or AMD x86 processors.
This covers Microsoft’s Surface Pro and equivalent mobile devices, as well as regular desktop computers.
GPS/location functionality is provided using Windows Location services, which is must be enabled in order the app to access these services.
See our FAQ article titled “Enabling Location/GPS on Windows devices” for full details.
If GPS accuracy is important to your needs, then we strongly recommend using Windows devices with onboard GPS chips to receive accurate location regardless of network connectivity. Windows 10 devices are also best in terms of ensuring compatibility.
For devices without an onboard GPS chip, Windows will use network information such as IP addresses to determine an approximate user location (usually only accurate to around 25 kilometres).
Note that the GPS chip on a tethered/hot-spot phone is NOT used since the chip is in a completely separate device. Similarly, an externally attached GPS receiver is not guaranteed to work, since there could be any number of Windows compatibility or driver issues involved beyond our control.
Hence our advice on using devices with integrated/onboard GPS if location accuracy is required.